Danny Badwan
Breckenridge Jewelers
★★★★★
Breckenridge Jewelers, a multi-location retail jeweler, partnered with Flawless POS to fully digitize operations during the 2020 shutdown. With custom setups and user-friendly tools, they now manage inventory and sales seamlessly across five locations.
"I am the owner of Breckenridge Jewelers (5 store locations) and wanted to write about my experience with Flawless POS. In March of 2020, when we were shut down for COVID, I reached out to Gert and Cherish about Flawless to take the opportunity to get computerized. They were wonderful enough to have their colleague come out and get us set up. We spent the whole time during the shutdown intaking inventory, and we went live on 7/1/2020.
Over the last 5 years, we have worked very closely with Gert to customize the system for our business. And I can tell you from my experience that this was the best decision I made for my business. What I love is how user-friendly Flawless is and how everything is integrated. It allows me to run all aspects of my business from anywhere in the world. Gert and his team are always available to troubleshoot and help with any questions or issues we may encounter. Also, they are always upgrading the system with new features.
I recommend Flawless to any business looking to improve their POS system. I have actually recommended several of my own friends to sign up with Flawless POS, and they are now Flawless users."
Arun Bassalali
Lali Jewels
★★★★★
Lali Jewels uses Flawless POS to power both its wholesale and retail jewelry operations. Their team values the fast customer support and reliable system performance that keeps their business running smoothly.
"Flawless POS has revolutionized our systems both on the wholesale and retail side. Their customer support team backed by the guidance of Gert & Cherish accelerate the resolution of almost all issues that arise. They warned us once installed our team will have a lot of free time on their hands and they were absolutely right. Cannot imagine where my company would be without Flawless POS."
★★★★★
DIASPARX uses Flawless POS to simplify transactions and manage inventory more effectively. The system helps free up time for growth-focused tasks, making it an ideal solution for wholesale jewelry businesses.
"Flawless has truly streamlined my daily operations at Diasparx, making transactions smoother and inventory management much more efficient. This has freed up valuable time, allowing me to focus on other crucial aspects of growing my business. I would recommend Flawless to anyone in need of a wholesale jewelry solution."
Joe Thacker
Thacker Jewelry
★★★★★
Thacker Jewelry, a trusted name in fine jewelry, relies on Flawless POS to keep their business current and efficient. Our real-time RFID inventory tracking saves significant time and streamlines operations, while powerful sales, ordering, clienteling, and job tracking tools bring every aspect of their business together in one cloud-based platform. With Flawless POS, Thacker Jewelry operates with ease from anywhere, ensuring they remain at the forefront of the industry.
"FINALLY!!! We have a POS system that allows us to track inventory in real time. The RFID tracking system is an enormous time saver along with the sales, ordering, clienteling, job tracking, etc. all while being able to work in the cloud from anywhere. If you're ready to keep your business current and fresh, it's the best system available."
Shelly Spence
Grace Renee Gallery
★★★★★
Grace Renee Gallery, a prominent fine art and luxury jewelry gallery in Carefree, Arizona, relies on Flawless POS to seamlessly manage their diverse inventory and streamline daily operations. Our integrated system effortlessly handles both fine art and jewelry collections, while robust CRM tools help them maintain strong relationships with collectors. With ecommerce features that translate the gallery experience online, Flawless POS empowers Grace Renee Gallery to operate with the sophistication and efficiency demanded by a boutique, high-end space.
"After five years with Flawless POS, I can confidently say it has transformed how we operate at Grace Renee Gallery. The integrated system seamlessly handles both our fine art and luxury jewelry collections, making inventory management effortless. The CRM capabilities have been invaluable for maintaining relationships with our collectors, while the ecommerce features perfectly translate our gallery experience online. For a boutique gallery that demands both sophistication and efficiency, Flawless POS has been the ideal solution."
Scott Cheng
Merry Richards Jewelers
★★★★★
Merry Richards Jewelers, known for their exceptional fine jewelry, trusts Flawless POS to streamline operations and enable true flexibility. With seamless remote access, effortless reporting, and the ability to run transactions from anywhere, our system empowers the team to stay productive on the go. Real-time website integration and RFID tag reading make inventory and online updates simple and efficient. With Flawless POS, Merry Richards Jewelers enjoys a smooth, modern operation that meets the demands of today’s marketplace.
"I've been using Flawless POS for two years, and it's been absolutely fantastic. The system has allowed me to work remotely with ease—whether I'm pulling up reports or running transactions from home, everything is seamless. One of my favorite features is the ability to load items onto our website directly from the POS system in real time. I also love the RFID tag reading capability—it's made doing inventory regularly a no-hassle event. Flawless POS has truly streamlined our operations. Highly recommend!"
Platinum 1911, a wholesale estate jewelry business, has used Flawless POS for over six years. The platform has supported their growth by enabling SKU flexibility and streamlined order processing.
"Our family business has been using Flawless POS for over six years. It has truly changed our business and has allowed us to process a lot of one of a kind, unique sku's with less work than other platforms. We would not have been able to scale our business without Flawless POS on our side and are forever grateful."
As a longtime Flawless POS user, Aymen from Breckenridge Jewelers emphasizes the system’s reliability, fast support, and continuous improvement. Their jewelry operation benefits from full-featured POS functionality and responsive service.
"We have been using Flawless POS since 2020, and like any system, it has its ups and downs. However, after 5 years of using it, I am thoroughly impressed with their service. From the moment I reached out, their team provided prompt and professional assistance, ensuring that my business was up and running with a fully functional POS system in no time.With other systems, it takes forever to fix issues or to follow up on adding features that fit your business. With Flawless, everything is different. Having this system in our jewelry shop allows us to handle every aspect and scope of our business. If you need any changes that are important for your operation, the team will handle them professionally in the next update.The installation process was smooth, and the support I received during and after setup was outstanding. Every question I had was answered quickly, and their team made sure I was comfortable using the system before wrapping up the process.I highly recommend Flawless POS to any business in this field that is looking for a reliable and efficient POS system. Their top-notch service and dedication to customer satisfaction truly set them apart. If you need a POS system you can count on, look no further.Thank you again to the team at Flawless POS for making this experience such a positive one!"
Since adopting Flawless POS in 2024, Mark Pasdon of GRWN Diamonds highlights the platform's RFID capabilities, seamless multi-location management, continuous innovation, and reliable support for both in-store operations and trunk shows.
"At GRWN, we built our brand around doing things differently, lab-grown diamonds, design-led collections, and a client experience that feels truly elevated. We needed a POS that could keep up across three locations, and Flawless has been exactly that partner.
What sold us is how completely everything ties together. For a business that runs so much bespoke and design-your-own work, being able to track one-of-a-kind pieces and custom orders without a mountain of extra steps has been a game changer. The clienteling tools let every member of our team deliver the same personal experience across all three stores, and managing the business remotely has made my life dramatically easier.
But the real difference is Gert, Cherish, and their team. When we need something adjusted to fit the way GRWN operates, they handle it, usually faster than I expect. I’d recommend Flawless to any jeweler serious about scaling without losing what makes them special."
Morgan Murri
Kessler Fine Jewelry
★★★★★
Drawing on three decades of retail experience, Morgan praises Flawless POS for its intuitive platform, exceptional RFID tracking, practical AI features, and expert customer support.
"I've spent three decades managing retail operations, and FLAWLESS is one of the few technology investments that exceeded my expectations. The platform is intuitive, RFID tracking is exceptionally well executed, reporting is deep without being overwhelming, and the AI features are practical rather than gimmicky.
Most importantly, their support team is outstanding, real people with real expertise who stay with you until the issue is solved.
Great software is important. Great people are what make FLAWLESS exceptional."
